Web Content Manager

Job Locations US-DC-Washington
Job Post Information* : Posted Date 2 months ago(11/10/2021 10:05 AM)
Service Delivery (Health, Digital, Communications, & Mission Support)

Job Summary

Aptive is seeking a full-time Web Content Manager to support of the U.S. Department of Homeland Security (DHS) Science and Technology (S&T) Directorate.


Tasks may include performing making web content updates web development, computer programing and database integration; supporting data collection, statistical analysis and visualization of progress towards achieving objectives; articulating and assisting the customer with defining and refining product requirements; and supporting S&T Communications & Outreach Division (COD). This individual will be responsible for supporting multiple websites, SharePoint pages and portals that contain information in support of the organization’s goals. This candidate should excel at using programming languages and design programs to successfully complete their work.


This position requires strong customer interaction skills and a demonstrated ability to work with various stakeholders across multiple tasks. The Web Developer will review and organize website content based on the aesthetic, functional, strategic and technical criteria established by the client. They work with clients, customers and content developers to reorganize and revise content as needed based on a shared understanding of business needs and the needs of the audience groups. They use audits, data, research and technical skill to deliver a user-friendly online and mobile experience. Additional responsibilities include supporting an internal resource toolkit and SharePoint site.


This mid-level, full-time position is primarily located onsite at DHS locations in Washington, DC and Alexandria, VA, though temporary telework will be available during COVID-19. This is a contingent hire position.

Primary Responsibilities

  • Serve as liaison for all web content throughout S&T offices; solicit and review material submitted by S&T offices for the web site as well as internal S&T Connect SharePoint site.
  • Support GovDelivery email distribution platform.
  • Work involves the technical planning, design, development, testing, implementation, and management of Internet and intranet activities (including other computer-based visual media).
  • Knowledge of computer and networking with applications, principles, concepts, and methods is required.
  • Stays abreast of latest developments in website tools and technology and implements these new developments on DHS S&T website, www.dhs.gov/science-and-technology.
  • Conduct usability audits and support development of a more user-friendly interface.
  • Troubleshoot and resolve content migration errors.
  • Review and update missing content, images, links and other information impacting the user experience or search engine optimization.
  • Use web data analytics and digital tools to improve overall performance.
  • Support quarterly web performance reporting using Google Analytics and other related tools.
  • Maintain and refine internal toolkit and SharePoint sites.
  • Track, quality check and resolve all web updates for review with the client on a regular basis.
  • Make proactive recommendations to improve the user experience and campaign performance.
  • Collaborate with team members to ensure all content meets Section 508 accessibility requirements.

Minimum Qualifications


  • 3+ years of relevant experience, including content management with Content Management Systems, e.g., Drupal.
  • Demonstrated experience working with multiple stakeholders to collect and prepare content for web posting.
  • Ability to collaborate directly with client stakeholders as well as internal creative and communication strategy resources.
  • Familiarity with both management of external websites and internal intranet portals.
  • Bachelor’s degree in communications, or other related field.
  • Active DHS Suitability Determination.
  • Experience supporting large federal agencies.

Desired Qualifications

  • Basic knowledge of HTML and CSS a plus.
  • Ability to solve an array of challenges using professional, understandable concepts.
  • Ability to resolve complex issues quickly and work in a fast-paced, rapidly evolving environment.
  • Capable self-starter with a drive to get all types of work done with high attention to detail.
  • Excellent ability to communicate across most mediums and settings.
  • Strong time management, creativity, and problem-solving skills.

Client Information

The Science and Technology Directorate (S&T) is the science advisor to the Secretary and serves as the research and development arm of the Department of Homeland Security (DHS). Established by Congress in 2003, S&T conducts basic and applied research, development, testing and evaluation activities in alignment with the DHS mission. S&T does the science that strengthens the nation’s overall security and develops and transitions the technologies that allow those on the front lines to complete their missions effectively and safely.

About Aptive

Aptive is a modern federal consulting firm focused on human experience, digital services, and business transformation. We harness creativity, technology, and culture to connect people and systems to impact the world. We’re advisors, strategists, and engineers focused on people, above all else.


We believe in generating success collaboratively, leaving client organizations stronger after every engagement and building trust for the next big challenge.


Our work inspires people, fuels change and makes an impact. Join our team to be part of positive change in your community and our nation.


What’s in it for you?

· Competitive compensation

· Health, vision, dental and disability plans with company contributions

· 401K plan with immediate vesting and a competitive company match

· Generous paid time off and flexible work schedules

· Flexible savings accounts

· Commuter benefits

· Company-sponsored professional education and training opportunities

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability or any other protected class.


Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

COVID 19 Vaccine Statement

This position supports a federal government contract and is subject to compliance with Executive Order 14042, requiring all employees to be fully vaccinated for the COVID 19 virus or be granted an approved medical or religious accommodation. Proof of vaccination or an adjudicated accommodation is requirement of employment for this position.


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