Aptive Resources is a dynamic and innovative company dedicated to providing exceptional support services to government agencies and organizations. We are committed to making a positive impact on the lives of veterans by delivering top-notch healthcare support through our dedicated team of professionals.

We are seeking a detail-oriented and compassionate Medical Support Assistant - Telehealth to join our team supporting the Durham VA Healthcare System. In this role, you will be responsible for providing essential support services to ensure the seamless operation of clinics and units, as well as delivering high-quality customer service to veterans. Key responsibilities include maintaining appointment schedules, managing office tasks, assisting with clinic access contingency plans, and supporting the care and treatment of veterans by scheduling appointments and managing electronic medical records.

• Provide exceptional customer service to veterans and their families.
• Maintain appointment schedules for one or more clinics or units within the Teleoncology division.
• Operate office machines and perform administrative tasks as needed.
• Store, distribute, and account for materials necessary for clinic operations.
• Deliver messages and communicate effectively with healthcare providers and staff.
• Remain knowledgeable about business standards and operating procedures within each respective clinic or ward.
• Assist with clinic access contingency plans by adjusting appointment times, locations, and dates as required.
• Coordinate with healthcare providers to shift patients to other providers when staffing or coverage conflicts arise.
• Schedule patient appointments and track, review, and respond to electronic orders, consults, and other elements in the electronic medical record system.

• Minimum of a two-year degree or certification from an accredited institution related to the technical fields described.
• Two to three years of relevant experience in a healthcare or administrative setting preferred.
• High School diploma or General Equivalency Diploma (GED) required.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in computer skills and experience with electronic medical records systems preferred.
• Commitment to providing excellent customer service to veterans and their families.

VA Health System

Aptive is a modern federal consulting firm focused on human experience, digital services, and business transformation. We harness creativity, technology, and culture to connect people and systems to impact the world. We’re advisors, strategists, and engineers focused on people, above all else.

We believe in generating success collaboratively, leaving client organizations stronger after every engagement and building trust for the next big challenge. Our work inspires people, fuels change and makes an impact. Join our team to be part of positive change in your community and our nation.

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.