Job Title: Medical Support Assistant

Department: Department of Veterans Affairs

Healthcare System: Eastern Colorado Health Care System

Location: TBD

Salary Range: $39,779 - $64,940 per year (GS 3 - 5) | $22.29 (SCA minimum)

Work Schedule: Full-time

Overview: The Eastern Colorado Health Care System is seeking dedicated and compassionate individuals to join our team as Medical Support Assistants (MSA). As an MSA, you will play a crucial role in ensuring Veterans receive timely and efficient healthcare services by providing essential administrative support across various clinics.

Key Responsibilities:

• Appointment Scheduling: Interpret and verify provider orders to schedule, reschedule, or cancel patient appointments in accordance with Veterans Health Administration (VHA) national scheduling guidelines.
• Patient Reception and Communication: Greet Veterans and their families, answer incoming calls, and address inquiries or direct them to appropriate clinical staff.
• Records Management: Accurately enter, update, and manage patient information in electronic health records (EHR) systems, ensuring confidentiality and compliance with privacy regulations.
• Insurance Coordination: Collect, scan, and update health insurance information to support the revenue collection process.
• Team Collaboration: Participate in team meetings and huddles to coordinate patient care, manage clinic schedules, and ensure effective communication among interdisciplinary team members.
• Administrative Support: Assist with clerical duties such as preparing correspondence, managing clinic profiles, and processing consults and referrals.

• U.S. citizenship 
• High school diploma or GED required
• Oral and written proficiency with English.
• Basic medical terminology knowledge
• Minimum of 6 months’ customer service experience
• At least one year of clerical, call center, or healthcare administrative experience
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word)
• Typing and data entry speed sufficient for fast-paced environment (at least 50 words per minute (WPM)
• Ability to pass a federal background investigation and obtain Tier 1 security clearance 
• Must be able to work MST business hours regardless of time zone 
• For hybrid roles: Reliable internet access and home-office setup 
• For bilingual roles: Spanish fluency strongly preferred 
• For Community Care roles: Familiarity with HSRM and Third Party Administrator (TPA) coordination is strongly preferred 

Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.

Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.