Aptive seeks an Information and Process Engineer to support Food and Drug Administration (FDA)’s One-FDA initiative. This role will focus on designing and refining workflows, integrating AI-enabled solutions, and ensuring successful adoption of new tools and practices by end-users. The Information and Process Engineer will serve as a connector between technical teams, program staff, and stakeholders, helping to align innovative solutions with real-world user needs and enabling sustained change across the organization.

• Analyze existing workflows in areas such as records management, contracting, and performance monitoring to identify inefficiencies and improvement opportunities.
• Design and implement AI- and data-enabled process improvements that streamline operations and strengthen compliance.
• Document workflows, standard operating procedures (SOPs), and process maps for leadership and staff.
• Develop strategies to drive adoption of new AI/ML tools, dashboards, and automated processed.
• Collaborate with training and communications teams to create user-friendly guides, quick reference materials, and job aids.
• Support stakeholder engagement sessions, workshops, and feedback loops to ensure solutions meet user needs.
• Partner with data scientists and developers to ensure AI/ML models and dashboards are aligned with operational workflows.
• Translate technical requirements into business use cases and ensure human-in-the-loop processes are maintained.
• Assist in testing, validating, and refining AI tools to improve accuracy, reliability, and user confidence.
• Establish metrics and key performance indicators (KPIs) to track adoption, efficiency gains, and overall program impact.
• Prepare reports, dashboards, and presentations that communicate results and inform decision-making.
• Recommend continuous improvement strategies based on data-driven insights and user feedback.

• 5+ years of relevant experience in process engineering, organizational change, or technology adoption.
• Bachelor’s degree in information systems, engineering, public administration, or a related field.
• Demonstrated ability to lead process improvement initiatives involving emerging technologies.
• Strong stakeholder engagement and facilitation skills, with experience guiding adoption of new systems.
• Excellent analytical, problem-solving, and documentation skills.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and SharePoint.
• Must meet U.S. residency requirement (3 of last 5 years) and be eligible for Public Trust clearance.

• Experience working with federal agencies or health or science-focused organizations.
• Familiarity with AI/ML applications, workflow automation, and dashboard development.
• Certification in process improvement, change management, or IT frameworks (e.g., Lean Six Sigma, Prosci, ITIL).
• Experience working with data visualization tools (e.g., Tableau, Power BI)

Aptive is a management consulting firm based in Alexandria, Virginia. With more than 500 employees across the U.S., we primarily support the federal government – more than a dozen agencies like Veterans Affairs, Transportation, Defense, Library of Commerce, Customs and Border Protection and the National Science Foundation. Our work focuses on applying creativity, technology and human-centered services to improve performance, bridge divides and elevate the lives of millions of people who count on government. services every day. 

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.