Remote Medical Records Technician – Release of Information (ROI) 

Location/Hours: Remote (VPN access), Monday–Friday, 8:00am–4:30pm CT
Client: CTVHCS – Temple, TX

Compensation: $22.47/hr plus $5.09 for Health and Wellness 

Role Summary

Processes and releases protected health information (PHI) in compliance with HIPAA, Privacy Act, FOIA, and VA/VHA directives. Validates authorization, safeguards sensitive records, documents disclosures, and meets strict timeliness standards.

Key Responsibilities

• Review/validate ROI requests for completeness, authorization validity, and compliance.

• Process disclosures using VistA/CPRS, eROI+, VistA Imaging Capture, and related VA tools.

• Use SSA ERE portal as required; request archived records via VA Records systems when needed.

• Produce and send correspondence (e.g., cover letters/status updates) to requestors.

• Scan and upload date-stamped requests/documentation into CPRS/VistA Imaging in a timely manner.

• Maintain accurate logs and audit trails in eROI+.

• Coordinate with Privacy Office, HIM, providers, billing, legal, and VBA as needed.

• Escalate ambiguous/questionable requests to appropriate VA stakeholders.

Performance Standards (high level)

• Routine requests released within 20 business days (>95% compliance); must not exceed 40 business days.

• ≥95% accuracy in disclosures and categorization; 100% compliance with privacy/security requirements.

• Maintain required VA trainings (Privacy/HIPAA/Security/Rules of Behavior) annually.

Required Qualifications

• 1+ year full-time ROI experience in a medical setting (or equivalent HIM ROI functions).

• Demonstrated knowledge of HIPAA, Privacy Act, 38 U.S.C. §7332, and VHA ROI policies.

• Experience with VA systems strongly preferred (VistA/CPRS/eROI+) or ability to learn quickly.

• Ability to handle sensitive records and apply “minimum necessary” disclosure rules.

• Must complete VA-required background/security processes (PIV/NAC steps) prior to access.

Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.

Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.