Medical Support Assistant (MSA) – Job Description

Location: Dayton VA Medical Center, Dayton, OH

Compensation: $19.14/hr plus 5.09 for Health and Wellness

Hours: Monday-Friday 8am-4:30pm
Contract: VA NCO 10 – Medical Support Services
Position Type: Full-Time (Contract)

Position Overview

The Medical Support Assistant (MSA) provides administrative and clerical support services to clinical staff and Veterans at the Dayton VA Medical Center. This role supports patient care coordination, scheduling, and medical administrative functions in accordance with VA policies and procedures.

This position falls under clerical medical support services including office/ward clerks, admissions, and healthcare program support.

Key Responsibilities

• Schedule, cancel, and reschedule patient appointments using VA systems
• Coordinate patient care activities and communicate with clinical teams
• Greet and assist Veterans, families, and visitors in a professional manner
• Maintain accurate patient records and update electronic health systems
• Perform eligibility verification and patient check-in/check-out procedures
• Manage inbound/outbound calls and provide customer service support
• Ensure compliance with HIPAA, Privacy Act, and VA security requirements
• Process consults, referrals, and administrative documentation
• Support clinic workflow, patient flow, and administrative operations
• Perform general office duties (filing, scanning, data entry, correspondence)

Minimum Qualifications

• High school diploma or equivalent
• 1–3 years of administrative, clerical, or healthcare support experience
• Strong customer service and communication skills
• Experience with scheduling systems and office software (e.g., Microsoft Office)
• Ability to work in a fast-paced healthcare environment

Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.

Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.