Technical Writer/Editor, Senior

Location: Remote, with occasional travel as required

Clearance: Ability to obtain and maintain a VA Tier 1 / Public Trust background investigation

Employment Type: Full time, contingent on contract award

Position Summary

The Technical Writer/Editor, Senior develops and maintains the documentation that supports the program's informatics work across VHA. This includes standard operating procedures, user and support guides, training and upskilling materials, workflow documentation, knowledge base content, briefing materials, reports, and deliverables submitted to the government.

The role sits inside a SAFe Agile delivery environment supporting the Oracle Health Federal electronic health record. Documentation is produced and revised on a release and Planning Interval cadence, alongside informaticists, program analysts, and clinical subject matter experts. Source material arrives in raw form, and this person is expected to gather it, structure it, and turn it into clear, accurate, audience-appropriate content without extensive rework by the technical staff who supplied it.

• Write, edit, and maintain standard operating procedures, user and support guides, training and upskilling materials, configuration and workflow documentation, reports, and program deliverables.
• Gather, analyze, and compose technical information from subject matter experts, system documentation, meeting notes, and program artifacts.
• Edit functional descriptions, system specifications, special reports, and other customer deliverables for accuracy, clarity, consistency, and compliance with applicable style and formatting standards.
• Translate technical and clinical content into clear, readable material usable by both technical and non-technical audiences, including frontline clinical staff.
• Conduct research to confirm correct technical and clinical terminology and maintain terminology consistency across the documentation set.
• Maintain version control, document libraries, knowledge base content, templates, and style guidance so that content stays current as systems and workflows change.
• Participate in Agile ceremonies, including Planning Interval planning, and manage documentation work as part of team commitments.
• Track deliverable due dates and review cycles, and coordinate stakeholder and government reviews through to final acceptance.
• Support executive and program level communications products, including briefing decks, summaries, and status reporting.
• Provide quality review and editorial support to other writers and program staff as needed.

• Bachelor's degree (BA/BS).
• Eight (8) years of professional technical writing and editing experience.
• Strong experience with computer-based systems and technical documentation.
• Demonstrated understanding of medical and healthcare industry terminology.
• Demonstrated ability to produce user manuals, training materials, installation guides, proposals, and reports from technical source material.
• Experience editing functional descriptions, system specifications, and formal customer deliverables.
• Ability to obtain and maintain the required VA background investigation.

• Experience supporting VA, VHA, DoD, or other federal health programs.
• Documentation experience on an electronic health record implementation, deployment, or optimization effort.
• Experience working in a SAFe or other Agile delivery environment, including writing to a sprint or release cadence.
• Experience producing government contract deliverables and working to a Performance Work Statement or deliverable schedule.
• Proficiency with Microsoft 365, SharePoint, Microsoft Teams, Visio, and Agile tracking tools such as Jira or Azure DevOps.
• Experience developing or maintaining style guides, templates, and documentation standards for a large program.

Core Competencies

• Clear, concise writing for mixed technical and non-technical audiences.
• Strong editorial judgment and attention to detail.
• Ability to elicit information from busy subject matter experts and drive documents to completion.
• Organization and follow-through across multiple concurrent deliverables and deadlines.
• Comfort working independently in a distributed, fast-moving program environment.